Update on Payment Policy: Reverting to Payment on the Day

Over the past few months, we have trialled a prepayment system for appointments at our clinic. This trial was implemented with the intention of improving appointment attendance, reducing last-minute cancellations, and streamlining our administrative processes.

After careful consideration and valuable feedback from patients and families, we have decided to conclude the prepayment trial and return to our previous policy.

Effective immediately, all appointments will return to a “payment on the day” system.This means that fees for consultations are to be settled in full at the time of your appointment.

We sincerely apologise for any confusion or miscommunication experienced during these changes. We understand that transitions like this can be inconvenient, and we appreciate your patience as we work to find the best systems for our clinic and patients.

For patients who have already pre-paid, your payment has been securely recorded on your file and will be applied to your upcoming appointment as appropriate.

We will also be reinstating a standard cancellation policy, which requires a minimum of 48 business hours’ notice for any cancellations. Late cancellations may incur the full consultation fee. No-shows will be issued a charge for the full consultation fee.

We remain committed to providing a smooth and respectful experience for all patients. As always, we appreciate your cooperation with our payment and cancellation policies, which help ensure fair access to appointments and support the sustainability of our service.

If you have any questions regarding this change or your upcoming appointment, please don’t hesitate to contact us at admin@drmeganrichardson.com.au or via The Work Well on (07) 3876 2100.

Thank you for your understanding and continued support.