How to Contact the Clinic – Updated (Sept 2025)

At our clinic, we’re always working to provide high-quality, thoughtful care. One of the ways we can do this is by keeping our communication processes clear. There have been some recent changes that were intended to simplify these processes however due to some features being unreliable, we have reverted to email and text message communication. We apologise for any confusion or difficulties.

To help us respond efficiently and avoid anything being missed, we ask that all non-urgent communication go through our email (hello@athelaspsychiatry.com).

Unfortunately the website form was not stable and direct email is more reliable.

Xestro emails (with "xestro" in the email address) are not active or monitored email addresses. You will no longer receive messages from Xestro emails. Please do not use old xestro email addresses.

Reminder text messages are sent via a text number that we have purchased - you can reply directly to this number as it is consistent.

If you need clinical advice or prescriptions you are very likely to need an appointment but please feel welcome to send a message via the above system.

For Appointments or Urgent Changes

The website link goes to a Halaxy page where you can book an appointment as a current patient. Please email us for enquiries at hello@athelaspsychiatry.com. We have a text line 0468 006 984 that you are able to send text messages to. This is not a live phone number.

Phone number

Our live admin phone number is 0480 590 789. Our admin support has returned after a well-earned break, and this phone number is active again. Please leave a message and we will get back to you.

For Urgent Mental Health Concerns

If you or your family member is in crisis or needs urgent mental health support, please do not wait for a clinic response. Instead, contact:

• Your GP

• Your local mental health crisis team

• Emergency services (000) if immediate help is needed

Thank you for your understanding and cooperation. This small change helps us stay focused on what matters most—providing safe, timely, and compassionate care.